Refund Policy

Understanding our refund process and the circumstances under which refunds may be considered for digital products.

1. General Refund Policy

Important Notice: Due to the digital nature of our products, ParametricHub generally does not offer refunds for purchased digital architectural and interior elements.

All sales are considered final once the digital products have been successfully delivered to your account. This policy is in place because:

  • Digital products cannot be "returned" in the traditional sense
  • Once downloaded, the files are permanently in your possession
  • Our products are clearly described with previews and specifications
  • Immediate access is provided upon successful payment

2. Exceptional Circumstances for Refunds

While our general policy is no refunds, we understand that exceptional circumstances may arise. We may consider refunds in the following specific situations:

Eligible for Refund Consideration:

  • Undownloaded Products: You have purchased a product but have never downloaded it
  • Technical Issues: Persistent technical problems preventing download despite our support efforts
  • Duplicate Purchases: Accidental duplicate purchases of the same product
  • Payment Errors: Unauthorized or erroneous charges
  • Product Defects: Significant defects that make the product unusable for its intended purpose

Not Eligible for Refunds:

  • Products that have been downloaded, even partially
  • Change of mind or buyer's remorse
  • Compatibility issues with your specific software or system
  • Dissatisfaction with the product after download
  • Requests made more than 30 days after purchase

3. Refund Types and Amounts

When a refund is approved under exceptional circumstances, the type and amount will depend on the specific case:

Refund Options:

  • Full Refund: 100% of the purchase price for qualifying cases such as technical failures or unauthorized charges
  • Partial Refund: A percentage of the purchase price, typically for cases involving minor issues or special circumstances
  • Store Credit: Credit toward future purchases, which may be offered as an alternative to monetary refunds

The determination of refund type and amount is made on a case-by-case basis, considering factors such as:

  • The nature and severity of the issue
  • Time elapsed since purchase
  • Customer's purchase history and account standing
  • Availability of alternative solutions

4. Refund Processing Timeline

Once a refund is approved, the processing time depends on your original payment method:

Processing Times:

PayPal Payments

Processing Time: Up to 72 hours

Refunds to PayPal accounts are typically processed within 1-3 business days and will appear in your PayPal balance.

Credit/Debit Card Payments

Processing Time: Up to 14 business days

Refunds to credit or debit cards may take 5-14 business days to appear on your statement, depending on your bank's processing time.

Please Note: Processing times begin from the date we approve and initiate the refund, not from the date of your refund request. Bank processing times are beyond our control and may vary.

5. How to Request a Refund

If you believe your situation qualifies for a refund under our policy, please follow this process:

1

Contact Our Support Team

Email us at support@parametrichub.com with your refund request within 30 days of purchase.

2

Provide Required Information

Include your order number, purchase date, product name, and detailed reason for the refund request.

3

Wait for Review

Our team will review your request within 2-3 business days and may request additional information.

4

Receive Decision

You will receive an email with our decision and, if approved, details about the refund process.

5

Refund Processing

If approved, the refund will be processed according to the timelines outlined above.

6. Alternative Solutions

Before requesting a refund, consider these alternative solutions that may resolve your issue:

  • Technical Support: Contact our support team for help with download or compatibility issues
  • Product Exchange: In some cases, we may offer to exchange the product for a different one of equal value
  • Store Credit: Receive credit toward future purchases instead of a monetary refund
  • Extended Support: Additional assistance with product implementation or usage

7. Fraud Prevention

To protect our business and legitimate customers, we reserve the right to:

  • Investigate suspicious refund requests
  • Request additional verification for refund claims
  • Deny refunds for accounts with a history of abuse
  • Temporarily suspend accounts pending investigation
  • Report fraudulent activity to relevant authorities

Important: Attempting to obtain unauthorized refunds or engaging in fraudulent activity may result in permanent account suspension and legal action.

8. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@parametrichub.com

Subject Line: "Refund Request - [Your Order Number]"

Response Time: 2-3 business days

Website: https://parametrichub.com

Please ensure you include all relevant information in your initial email to expedite the review process.

Last Updated: June 10, 2025