Privacy Policy

We collect information you provide directly to us, such as when you:

• Create an account on ParametricHub
• Purchase digital architectural and interior elements
• Contact us for customer support
• Subscribe to our newsletter or promotional communications
• Participate in surveys or feedback forms

The types of information we may collect include:

• Personal Information: Name, email address, billing address, and payment information
• Account Information: Username, password, and account preferences
• Transaction Information: Purchase history, download records, and payment details
• Communication Information: Messages you send to us and your communication preferences

We use the information we collect to:

• Process and fulfill your orders and transactions
• Provide customer support and respond to your inquiries
• Send you important updates about your account and purchases
• Improve our website, products, and services
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and enforce our terms of service
• Send promotional communications (with your consent)

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, or providing customer support
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Consent: We may share information with your explicit consent

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and authentication procedures
• Secure payment processing through trusted payment providers

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. These technologies help us:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve website functionality and performance

You can control cookie settings through your browser preferences, but disabling cookies may affect website functionality.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from promotional communications at any time

To exercise these rights, please contact us using the information provided below.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are conducted in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date below. Your continued use of our services after such changes constitutes acceptance of the updated policy.